1.Obey orders from the supervisor/manager and management
服從主管/經(jīng)理的工作安排。
2.Check the log book to follow up the issue need to finished
上崗前查看交接本。.
3.To caution swimmers regarding potential unsafe areas and behaviour
注意保證游泳客人的安全,勸阻其離開危險區(qū)域,制止危險動作。
4.To rescue swimmers in danger of drowning and administer first aid
對在泳池發(fā)生危險或溺水的客人進(jìn)行急救。
5.To ensure swimmers are swim inside the swimming area.
確保游泳者在安全的區(qū)域活動。
6.To provide the celerity and effective service to every guest, and ensure them safety on the beach
對泳池的客人提供高標(biāo)準(zhǔn)的服務(wù),確保他們的安全。
7.Report to the supervisor/manager immediately while the issues happened.
發(fā)現(xiàn)問題及時向主管/經(jīng)理匯報。
8.Ensure to read and sign log book.
做好交接班工作
JOB OVERVIEW 職位概述
?Keep good communication with other supervisors and employees. Timely communication with the manager and ensure the fitness centre staff to provide the best service for the guest, to keep all sorts of equipment cleaning and hygiene. To maintain the normal operation of all equipment, and the normal operation of various regions. Water safety attention to guests.
?保持與其他主管和員工的良好溝通.及時與經(jīng)理溝通,確保健身中心員工為客人提供最好的服務(wù),保持各種設(shè)備的清潔衛(wèi)生。維持所有設(shè)備的正常運轉(zhuǎn),保證各區(qū)域正常運營。時刻關(guān)注客人水上安全。
DUTIES AND RESPONSIBILITIES 工作職責(zé)
?Regularly check the pool all the equipment, ensure the normal operation. Check the water temperature and room temperature
?定期檢查泳池所有設(shè)備,確保正常運轉(zhuǎn)。檢查水溫及室內(nèi)溫度
?Anywhere at any time according to the guest's access and use of the equipment, make all-round follow-up services in a timely manner
?隨時隨地根據(jù)客人的出入及使用設(shè)備情況,做出及時全方位的跟進(jìn)服務(wù)
?Training workers basic medical knowledge
?培訓(xùn)員工基本救護(hù)知識
?Promote hotel promotions latest information
?推廣酒店最新促銷信息
?Often with members to communicate effectively
?經(jīng)常與會員進(jìn)行有效溝通
?Organization member activities
?組織會員活動
?Periodically to the pool disinfection, dust collection
?定期對泳池進(jìn)行消毒,吸塵
?Ensure that receive and follow up all the information about the department, set the standard in order to maintain and obtain the guest's satisfaction
?確保接收與跟進(jìn)有關(guān)本部門的一切信息,以便維持設(shè)立的標(biāo)準(zhǔn)和獲得客人的滿意
?With internal staff and guests to build and maintain positive relationships, in order to efficiently meet their reasonable demand
?與內(nèi)部員工和客人建立和維持積極的關(guān)系,以便能有效滿足他們的合理需求
?Anticipate guest needs, answer customer consultation, and solve the problem for the guest
?預(yù)見客人的需要,解答客人的咨詢,并為客人解決問題
?Through the conversation with customers and internal staff to set up good image in the hotel
?通過與顧客和內(nèi)部員工的交談為酒店樹立良好的形象
?Maintain high standards of product and service knowledge to better explain to the customer and sell hotel services and facilities
?保持產(chǎn)品和服務(wù)知識的高水準(zhǔn)以便更好向顧客解說、出售酒店的服務(wù)及設(shè)施
?According to the needs of the guests to help and guide them to the hotel all kinds of places
?根據(jù)客人的需要,幫助和引導(dǎo)他們到酒店的各種場所
?Understand about the hotel special promotions and, in order to know their needs and make a reply
?了解關(guān)于酒店特別的促銷活動及事情,以便知曉他們的需要并做出回復(fù)
?Understanding of hotel the latest information in order to provide information service for the guest
?了解酒店最新的信息以便為客人提供信息服務(wù)
?Accurately receive, record and convey the guest's requirements
?準(zhǔn)確地接收、記錄及傳達(dá)客人的要求
?Efforts to resolve guest complaints and complaints after the follow-up processing, and promptly report to the recreation manager or its authorized representative
?努力解決客人投訴以及投訴后的追蹤處理,并及時上報康樂部經(jīng)理或其授權(quán)代表
?To maintain the working area and ensure that equipment is maintained in a clean and maintain the good condition
?對工作區(qū)域進(jìn)行維護(hù),并保證設(shè)備處于清潔及維護(hù)的良好狀況
?According to the hotel, health, safety, and health policy executive responsibility and stick to supervise staff personal appearance and hygiene standard
?按照酒店健康、安全、和衛(wèi)生政策執(zhí)行職責(zé),并堅持監(jiān)督員工個人形象及衛(wèi)生符合標(biāo)準(zhǔn)
?To take remedial measures timely to a dangerous situation, and report to supervisor of potential danger
?熟悉財產(chǎn)安全、急救、火災(zāi)和緊急程序,并安全及時地運行設(shè)備進(jìn)行控制
?Be familiar with property safety, first aid, fire and emergency procedures, and safe and timely operation to control the equipment
?及時對危險的情形采取補(bǔ)救措施,并對上級主管匯報存在的潛在危險
?On time to participate in the green hotel related training, be familiar with the environmental protection green hotel standard associated with this position and knowledge
?按時參加綠色酒店相關(guān)培訓(xùn),熟悉與本崗位相關(guān)的綠色酒店環(huán)保標(biāo)準(zhǔn)和知識
Required Skills –
技能要求
?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
?擁有在與他人交往時大多數(shù)時間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
?Good Interpersonal Skills
?具有良好的交際技能
?CPR / First Aid certification required
?要求獲有CPR和急救證書
?Lifeguard certificate required
?要求獲有救生員證書
JOB OVERVIEW 職位概述
?Attends to all guests needs within Health Club facility.
?滿足健身俱樂部內(nèi)客人的一切需求。
DUTIES AND RESPONSIBILITIES 工作職責(zé)
?Provide prompt, efficient and courteous services to guests, members and visitors
?向客人、會員和來訪者提供及時、高效和禮貌的服務(wù)。
?Maintain Health Club facilities according to set standards of order and cleanliness
?按照既定次序和清潔標(biāo)準(zhǔn)來維護(hù)健身俱樂部設(shè)施。
?Report repairs and maintenance problems to supervisor
?向主管匯報維修和保養(yǎng)問題。
?Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information
?熟悉酒店的設(shè)施、活動、設(shè)備、服務(wù)和其它相關(guān)情況,以便向客人提供準(zhǔn)確信息。
?Be knowledgeable about all hotel facilities in order to promote and sell them to guests
?熟知酒店所有設(shè)施,以便向客人進(jìn)行推銷。
?Ensure guests amenities, towels, linen and other guests needs have ample supply
?確保充分供應(yīng)客人的用品、毛巾、布草等。
?Follow hotel procedures in relation to pool towel issue and retrieval
?遵守酒店關(guān)于泳池毛巾的發(fā)放和回收的工作程序。
?Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service
?與關(guān)聯(lián)部門,如洗衣房、客房部和工程部進(jìn)行溝通,以向客人提供上乘服務(wù)。
?Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
?為客人、會員和已登記的兒童開展活動與服務(wù),對其做相關(guān)說明并提醒其注意安全。
?Abide by rules and regulations and policies and procedures of hotel
?遵守酒店的各項規(guī)章制度、政策和工作程序。
? Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained
?對游泳池進(jìn)行定期視察,以確保其達(dá)到清潔標(biāo)準(zhǔn)。
?Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure
?就游泳池、Spa和體育館的使用向客人和來訪者正確收費,并按照工作程序?qū)①M用計入房間帳單。
?Attend scheduled training
?參加排定的培訓(xùn)活動。
?Participate actively in employee activities
?積極參加員工活動。
?Adhere to specified hygiene and personal appearance standards
?遵守規(guī)定的衛(wèi)生和個人儀容標(biāo)準(zhǔn)。
?Participate in activities concerning protection of environment
?參加與環(huán)保相關(guān)的活動 。
?Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
?確保只允許符合資格的人員使用相關(guān)設(shè)施,如住店客人、會員和交付入場費的客人。
Required Skills –
技能要求
?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
?擁有在與他人交往時大多數(shù)時間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
?Able to read and write English
?能夠讀寫英語