【崗位職責】 1.在任何時候都以友好、熱情和專業(yè)的態(tài)度去接待客人 2.為客人確認Spa護理的預訂，確定預約有效并為客人盡快安排理療師 3.合理安排時間表，按時完成當日收入報告并按制度上交 4.具備充分的產(chǎn)品、護理療程知識，具有高度的服務(wù)意識，了解護理價格 【崗位要求】 1.良好的服務(wù)意識，樂于從事水療工作。 2.有相關(guān)的工作經(jīng)驗者優(yōu)先考慮。

【崗位職責】 1.掌握SPA和設(shè)施所有方面的知識。 2.完成所有的按摩、身體治療和美容服務(wù)，如同認證或培訓時接受的服務(wù)質(zhì)量。 3.負責保管美容及按摩工具，對工具、美容用品的采購提出建議。 4.具備充分的產(chǎn)品、護理療程知識，具有高度的服務(wù)意識 【崗位要求】 1.一年以上理療師工作經(jīng)驗。 2.親和能力強，有良好的服務(wù)意識。 3.具有良好的溝通能力和團隊服務(wù)意識。

【崗位職責】 1.在任何時候都以友好、熱情和專業(yè)的態(tài)度去接待客人 2.為客人確認Spa護理的預訂，確定預約有效并為客人盡快安排理療師 3.合理安排時間表，按時完成當日收入報告并按制度上交 4.具備充分的產(chǎn)品、護理療程知識，具有高度的服務(wù)意識，了解護理價格 【崗位要求】 1.良好的服務(wù)意識，樂于從事水療工作。 2.有相關(guān)的工作經(jīng)驗者優(yōu)先考慮。

【崗位職責】 1.?監(jiān)督水療中心理療師的工作，回答疑問并確定培訓需求。 2.?處理客人投訴, 解決問題并使客人滿意。 3.?合理的安排理療的時間和地點。 4.?能夠最大限度安排預定增加收入,促銷理療項目和產(chǎn)品。 5.?協(xié)助開發(fā)和更新水療菜單。 【崗位要求】 1. 掌握酒店基礎(chǔ)管理知識，具有與養(yǎng)生、溫泉和SPA專業(yè)知識，娛樂以及酒店服務(wù)相關(guān)的知識。 2. 熟悉養(yǎng)生中心管理及消防安全及公共衛(wèi)生安全相關(guān)政策法律。 3. 熟練應(yīng)用電腦辦公軟件。

【崗位職責】 1.?制定年度水療中心商業(yè)計劃與月度水療市場推廣計劃，季度、年度部門營業(yè)預算、財務(wù)計劃等。確保部門開支得當，低于部門運作預算且嚴格控制成本。 2.?監(jiān)督，管理所有日常運作事宜。 3. 確保及時更新當前的推廣活動，政策改動和備忘錄。 4.?與各部門總監(jiān)/經(jīng)理，包括市場傳訊經(jīng)理密切合作，發(fā)展養(yǎng)生中心的各項推廣活動。 5.?關(guān)注本地競爭對手，將其養(yǎng)生運營情況與我們酒店情況進行對比，以便更好地發(fā)展養(yǎng)生項目。 【崗位要求】 1. 掌握酒店基礎(chǔ)管理知識，懂得成本管理與核算，具有與養(yǎng)生、溫泉和SPA專業(yè)知識，娛樂以及酒店服務(wù)相關(guān)的知識。 2. 熟悉養(yǎng)生中心管理及消防安全及公共衛(wèi)生安全相關(guān)政策法律。 3. 熟練應(yīng)用電腦辦公軟件。 4.?具有解決問題，推理，號召，組織，領(lǐng)導，溝通和培訓能力。

【職位描述】 1.負責指定工作區(qū)域的所有職責和任務(wù)。關(guān)注、回顧重點任務(wù)清單，并根據(jù)行業(yè)趨勢、客人期望和運營理念等對其進行修改。 2.為健身中心的的銷售做出貢獻。 3.提供禮貌、專業(yè)、有效及靈活的服務(wù)。 【任職要求】 1. 有相關(guān)工作經(jīng)驗 2. 團隊合作能力強 3. 快速的適應(yīng)力及學習能力 4. 嚴謹細致，積極主動 5. 較強的溝通能力

【職位描述】 ? Oversee the smooth running of the Health Club on a day to day basis to achieve high levels of guest satisfaction. 每日確保健身中心正常運作，使客人滿意。 ? To develop and maintain a motivational working environment within the department and positive relations with other department. 創(chuàng)建有動力的工作環(huán)境，與其它部門保持良好的關(guān)系。 ? Attend training sessions/meetings as required. 按要求參加部門會議。 ? Ensure staffing is adequate for Health Club given the business flow daily through the hotel. 確保健身中心人員編制充足。 ? Conduct daily shift briefings and meetings and disseminate relevant information to the Associates. 舉行每日交接班會議，向員工傳達相關(guān)信息。 ? Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed timely. Anticipate guest needs and response in timely manner. 確保每一項客人滿意都達標，及時跟進客人需求。預見客人需求，及時回應(yīng)。 ? Set up system of regular associate training and reporting. 建立員工培訓系統(tǒng)。 ? Undertake relevant administration duties regarding maintenance and housekeeping requests, annual and sick leave requisitions. 履行行政職責，例如，維護和清潔，年假和病假要求。 ? Maintain regular quality control inspections of department’s standards. 定期進行質(zhì)量監(jiān)督檢查。 ? Responsible for communicating with the FO manager and with other department for their input and to keep all areas updated on all activities and functions offered to hotel guests and Health Club members. 負責與前廳部經(jīng)理及其他部門關(guān)于健身中心進行溝通，并及時告知各部門有關(guān)健身中心的各項安排活動 ? Train and assist in the evaluation of attendants who work with fitness programs. 培訓并協(xié)助評估執(zhí)行健身計劃的服務(wù)員。 ? Supervise instructors and all other associates helping with any activities or functions are arranged via the Health Club. 監(jiān)督教練員和其他所有健身俱樂部員工的工作情況。 ? Ensure that hospitality is continually evident during all activities and programs offered to hotel and local market/members. 確保酒店一切活動都以對客服務(wù)為重點。 ? Prepare monthly calendar of events to inform members of daily programs being offered. 安排每月健身活動課程日歷，以便通知會員每日能提供服務(wù)項目。 ? Plan and ensure supervision of all planned activities and maintain a proper supply of all items needed. 計劃、監(jiān)督各項活動，提供所需用品。 ? Ensure proper accounting procedures are followed when collecting or charging fees for Health Club. 健身中心收費應(yīng)使用正規(guī)的會計流程。 ? Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. 使用安全的工作習慣，保證客人在安全的環(huán)境下健身。 ? Represent the department at relevant meetings within and outside the Hotel. 在酒店內(nèi)或酒店外的會議上代表部門形象。 ? To have knowledge of the hotel rooms, hotel services, relative facilities and Food and Beverage outlets. 對酒店的客房，酒店的服務(wù)， 相關(guān)設(shè)施和餐飲部門了解。 ? Ensure health and safety codes are implemented and oversee the personal hygiene and grooming standards of department associates. 確保安全規(guī)范得到應(yīng)用并關(guān)注部門員工的個人衛(wèi)生儀表標準。 ? Ensure that purchase manuals are kept up to date and only approved items are purchased.Purchase order logs should be maintained. 及時更新采購手冊，只采購規(guī)定范圍內(nèi)的物品，保留采購單。 ? Must achieve targeted number of memberships at the Health Club by suggestive selling and train the team for the same. 必須透過建議銷售及培訓團體達到健身俱樂部會員的目標數(shù)量。 ? Maintain and strive for high levels of guest satisfaction by maintaining and promoting good Customer relations and developing guest focus in the recreation team. 通過與客人建立良好的關(guān)系，以客人為中心來爭取客人最佳滿意度。 ? Critiques the P&L statement for the Health Club. 評判健身中心的損益情況。 ? Establish and maintain departmental goals. 建立并維護部門目標。 ? Plan and implement the day-to-day operations for the Health Club. 計劃并實施健康中心的每日營運。 ? Be responsible for insuring that all associates receive there stipulated training and are competent in handling the job. Must train and motivate associates. 負責確保所有員工得到必要的培訓，并能勝任工作,培訓和激勵員工。 ? Be responsible for maintaining open and productive channels of communication within the department and ensuring the smooth flow of information. 負責維持一個部門內(nèi)開放有效的交流渠道，并確保信息的流暢。 ? Be responsible for maintaining and ensuring the correct inventory of all assets of the department and controlling costs. 負責維持部門的物資庫存量并控制成本。 ? Must review procedures and policies from time to time to ensure that systems are ever evolving and suited to the needs of the guests. 必須時刻回顧程序和政策來保證系統(tǒng)的正常運轉(zhuǎn)和適應(yīng)客人需求。 ? Maintain and update all manuals of operations of the department. 維護并更新部門運轉(zhuǎn)手冊。 ? Ensure that all records and registers are maintained and kept up to date at all times. 確保所有登記和記錄一直有效保存并及時更新。 ? Hold daily briefings to update all associates on incentive programs, guest comments and SALT Score, guest feedback and to recognize individuals and get feedback from associates. 每天給員工開會來更新獎勵計劃， 客人意見和客人滿意度調(diào)查，客人反饋，并對員工進行認及得到員工反饋。 ? Conduct monthly departmental meetings to promote communications and feedback. Meeting minutes need to be distributed. 每月開部門會議來提高交流和反饋。并分發(fā)會議記錄。 ? Oversee and ensure that the personal grooming standards of associates are maintained as per the associate handbook。 根據(jù)員工手冊的標準監(jiān)督員工的個人儀容儀表。 ? Be responsible for maintaining and up keeping the standard of hygiene in the area.Coordinate cleaning schedule with FO and take ownership in cleaning programs conducted by Health Club. 負責維持并提高區(qū)域衛(wèi)生標準，和前廳部協(xié)調(diào)衛(wèi)生安排管理健身中心衛(wèi)生。 ? Enforce and encourage cost conservation methods and follow procedures for energy conservation. 鼓勵并強調(diào)節(jié)約成本方法，遵守節(jié)約能源的程序。 ? Carry out proper coaching and counseling with associates when violations have occurred. 當暴力事件發(fā)生時為員工提供合理的教導和咨詢。 ? Always be professional and ethical in dealing with guests, associates, vendors and other departments。 與客人、員工和其它部門接觸時保持專業(yè)公正的態(tài)度。 ? Develop and implement programs designed to improve the efficiency of the operation and to improve the service to our guests. 負責制定和實施提高部門運作效率和對客服務(wù)質(zhì)量的策略。 ? Coordinate maintenance of all public areas with Engineering and FO. 與前廳部和工程部協(xié)調(diào)所有公共區(qū)域的維護。 ? Do regular competitive checks and provide a report to FO Manager. 定期對競爭對手進行調(diào)查并為前廳部經(jīng)理提供報告。 ? Set job descriptions and operation manuals for each position. 為每個職位提供工作描述和操作手冊。 ? Perform a Brand Standard Self Audit at least once per quarter. 每三個月至少進行一次品牌標準自我評估。 ? Have a complete knowledge of the Health Club product including gymnasium equipment,Steam,sauna,swimming pool, membership pricing. 了解健身房的設(shè)施：包括健身器材、蒸氣設(shè)備、桑拿設(shè)備、游泳池及會員價格。 ? Be responsible for welcoming and making registration of guests, explaining the Health Club facilities and assisting in the usage of the equipment 歡迎并給客人辦理登記手續(xù)，解釋健身中心設(shè)施并協(xié)助客人使用器械。 ? Have thorough knowledge of hotel fire regulations and policy, accident reports, safety with Being properly trained in these procedures. 了解酒店防火規(guī)范、事故報告、安全規(guī)范及其具體職責。負責員工的防火安全規(guī)范培訓。 ? Perform any other duties as assigned by the management. 完成運營上級主管交辦的其他任務(wù)。 【任職要求】 ? Demonstrated excellent Communication skill and counselling skill 優(yōu)秀的溝通及協(xié)調(diào)能力 ? Demonstrated strong interaction skill while serving customer 優(yōu)秀的客戶溝通及互動能力 ? Basic English, especially in oral English to communicate with customer smoothly. 能用英語與客人進行流利溝通 ? Fitness instructor certification 健身教練資格認證 ? First aid certification 急救資格認證 ? University graduate, or equivalent experience 大學本科或同等學歷 ? at least 2 year professional experience beyond the degree 至少兩年相關(guān)專業(yè)經(jīng)驗 ? hotel working experience in similar five star international chain hotel 同等星級酒店工作經(jīng)驗

【職位描述】 1.確保有效管理健身中心的服務(wù)，使之遵循部門運行手冊的程序，并將效率最大化。 2.保持健身中心內(nèi)部高水準的環(huán)境、設(shè)施及服務(wù)行為。 3.與會員、客人和來訪者保持良好的關(guān)系。 4.積極參與并協(xié)助健身中心的促銷和公眾活動。 【任職要求】 1. 相關(guān)工作經(jīng)驗優(yōu)先 2. 團隊合作能力強 3. 快速的適應(yīng)力及學習能力 4. 嚴謹細致，積極主動 5. 較強的溝通能力

【職位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Lifeguard performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. What will I be doing? As the Lifeguard, you will be responsible for performing the following tasks to the highest standards: ? Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests. ? Take initiative to resolve issues, clearly communicating with both guests and colleagues. ? Respond quickly and positively to changing requirements and tasks assigned. ? Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property. ? Maintain vigilance and sense of responsibility at all times. ? Ensure all facilities and equipment are operating well. ? Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. ? Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile. ? Assist the Front Desk when there are no guests in the pool area. ? Assist and explain to guests the use of all Health Club facilities. ? Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately. ? Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool. ? Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. ? Monitor the water level and chlorine, reporting to the Assistant Health Club Manager on any issues. ? Actively introduce guests Spa and Health Club membership cards. ? Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues. ? Effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect and analyze accurate information to resolve conflicts. ? Perform other related duties and special projects. ? Carry out any other reasonable tasks or requests as directed by the Management. ? The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任職要求】 What are we looking for? A Lifeguard serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ? Minimum 2 years of experience or equivalent combination of education and experience. ? Lifeguard certified. ? Able to work under pressure and deal with stressful situations during busy periods. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【職位描述】 1.Familiarizes self with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information. 為了更好的為客人提供精確的信息，要熟悉自己服務(wù)的設(shè)備，活動和裝備以及相關(guān)的服務(wù)信息 2.Ensures facilities and equipment are clean, orderly and well maintained. 保證設(shè)備和裝備的整潔、整齊、有序。 3.Conducts activities and services for guests, members and registered children while giving proper Instruction and safety reminders. Abides by rules & regulations and policies and procedures of hotel. 為客人，會員和登記進入的兒童給予適當?shù)陌踩甘?。遵守酒店的?guī)章制度和程序 4.Attends scheduled training, participates actively in employee activities. 參加定期的培訓例會，積極參與員工活動 5.Update analysis, membership record, and membership cards etc. into the computer. 在電腦里更新并儲存每日分析報表、會員記錄和會員卡. 6.Maintain and strive for high levels of guest satisfaction by maintaining and promoting good Customer relations and developing guest focus in the recreation team. 通過與客人建立良好的關(guān)系，以客人為中心來爭取客人最佳滿意度。 7.Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel. 按照到崗、制服穿戴干凈整齊，佩帶名牌。個人形象和儀容儀表必須符合酒店規(guī)定. 【任職要求】 1.Demonstrated strong interaction skill while serving customer 優(yōu)秀的溝通能力 2.Hotel working experience in similar five star international chain hotel 同等星級酒店工作經(jīng)驗 3.Team work spirit 團隊合作精神 4.Working under pressure Energetic 工作中能承受一定壓力

【職位描述】 【職位描述】 1.負責健身中心各項目的經(jīng)營策劃，并完成銷售任務(wù)；協(xié)助健身中心經(jīng)理完成各項工作 2.掌握酒店基礎(chǔ)管理知識，懂得成本管理與核算，熟悉康樂設(shè)施管理； 3.周邊市場拓展、合作及外銷工作。 4.根據(jù)公司需要對員工進行各種培訓以提高工作水平，保護員工熱情及動力； 5.處理賓客投訴，維護酒店利益； 6.致力于酒店工作，為酒店發(fā)展提供創(chuàng)造性的建議，為顧客和整個團隊提供高品質(zhì)服務(wù)。 7.為健身中心招聘合適專業(yè)的人選提供各種專業(yè)的培訓和指導以確保專業(yè)高效的服務(wù)體驗。 8.為顧客提供熱情周到的服務(wù)，有賓至如歸感。 9.采取必要行動，及時有效的處理顧客的不滿，適當?shù)臅r候告知值班經(jīng)理或賓客關(guān)系經(jīng)理?；卦L客人，確?？腿藢鉀Q方法滿意。 10.遵循希爾頓品牌服務(wù)標準并貫徹到實際的運作當中。 11.掌握希爾頓酒店集團的基本概況。 12.檢查健身中心所有設(shè)備，器械是否正常工作， 監(jiān)督員工保持設(shè)備的清潔和安全性，如有設(shè)備需要維修， 請及時通知工程部門。 13.確保信息的有效傳遞，尚未完成的事情逐一移交至有關(guān)人員，讓賓客滿意。 14.參加日常例會及其他會議。 15.確保健身中心的常規(guī)的營運狀況，包括設(shè)備的使用條件，泳池及健身中心地區(qū)的安全，以及相關(guān)事件的準確記錄。 16.檢查和確保每天的毛巾供應(yīng)，衣帽間的鑰匙，工程，客房部的相應(yīng)工作，如有任何問題， 請及和相關(guān)部門聯(lián)系。 17.按照要求和標準，保證健身中心所有地區(qū)的衛(wèi)生和清潔。 18.警惕商業(yè)競爭行為，促進積極的市場發(fā)展。 19.如有必要，該部門有權(quán)更改或補充該職位描述。 20.完成任何其他合理的職責和被指派的職責。 【任職要求】 【任職要求】 1.組織管理與督導技能。 2.擅長于處理賓客關(guān)系，能快速有效的應(yīng)對各種問題。 3.體格健康并能承受倒班時間工作。 4.優(yōu)越的數(shù)據(jù)理解性，能對日常營運的數(shù)據(jù)給予合理恰當?shù)慕忉尅?5.以較強的人際交往能力提高客人滿意度。 6.熟練掌握文案編輯，掌握Office辦公軟件。 7.至少三年在相關(guān)行業(yè)的經(jīng)驗，有救生員證。

【職位描述】 A Lifeguard is responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience while ensuing swimmers are adhering to pool rules and regulations. What will I be doing? As a Lifeguard, you are responsible for supervising and ensuring the safety of swimmers to deliver an excellent Guest and Member experience. A Lifeguard will also be required to fulfill regular cleaning duties. Specifically, you will be responsible for performing the following tasks to the highest standards: -Supervise and ensure safety of swimmers -Ensure guests feel safe in the pool area -Inspect facilities for cleanliness complete general pool cleaning and maintenance duties at regular points throughout shift -Ensure swimmers follow safe swimming practice enforce and adhere to pool rules and regulations -Follow emergency action plan and procedures when required 【任職要求】 What are we looking for? A Lifeguard serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Strong interpersonal skills -Pool lifeguard qualification -Committed to delivering a high level of customer service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -First aid and CPR qualification -Excellent attention to detail -High standards of cleanliness -Ability to work in a consistently professional and helpful manner -Previous experience in a similar environment What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Primary Responsibilities 主要職責 1. Possess knowledge about all aspect and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details. 掌握SPA和設(shè)施所有方面的知識，以確保客人獲得準確信息，及以完整細節(jié)回應(yīng)客人的詢問。 2.Performs all massage, body treatments, and aesthetic services as certified or trained to do so. 完成所有的按摩、身體治療和美容服務(wù)，如同認證或培訓時接受的服務(wù)質(zhì)量。 3.Reviews guest’s medical history/ waiver and all information in Spa Soft, prior to performing each treatment. 在進行每次治療之前，檢查客人在Spa Soft的病史/免疫史和所有信息。 4.Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order. 任何時候保持清潔和整潔的工作環(huán)境，確保對身體治療的設(shè)備和個人設(shè)備處于安全正常運轉(zhuǎn)狀態(tài)。 5.Maintains proper supplies of professional products, towels, and other supplies in treatment rooms. 在治療室保持適當?shù)膶I(yè)物品、毛巾和其他用品的供應(yīng)。

崗位職責： 1、負責泳客的安全，隨時注意客人的狀況。 2、定期進行泳池水質(zhì)處理和泳池保養(yǎng)，保證池水凈化清晰。 3、負責泳池清潔和服務(wù)設(shè)施檢查，檢查安全提示設(shè)備是否正常。 任職要求： 1、具有良好的游泳技能和救生技能，接受過專業(yè)的技能訓練，持有《救生員證》。 2、具備泳池水質(zhì)處理和保養(yǎng)知識。若有《水質(zhì)凈化員證》優(yōu)先考慮。 3、主動熱情，服務(wù)意識強，在工作中嚴謹，一絲不茍。 4、掌握基本英語會話為佳。

【崗位職責】 1、根據(jù)部門服務(wù)項目的特點和經(jīng)營活動中的情況進行客源、客情分析，想出整改建議。 2、對員工進行業(yè)務(wù)培訓，編制值班表，負責員工的考勤。 3、掌握出勤情況，安排技師出勤，維護日常秩序，做好安全保衛(wèi)工作。 4、班前、后檢查水、電、空調(diào)節(jié)能情況，做好安全、節(jié)能工作。 5、落實衛(wèi)生工作計劃，保持室內(nèi)、外清潔整齊，物品用具歸位。 6、熟悉客源，征求賓客對引領(lǐng)位置的意見，充分合理利用包廂。 【崗位要求】 1、中專以上學歷，有相同崗位工作經(jīng)驗3年以上。 2、熟悉娛樂服務(wù)和成本管理，了解康體服務(wù)規(guī)范和質(zhì)量標準，掌握衛(wèi)生消毒和安全救護知識。 3、熟悉公共娛樂場所公安管理法規(guī)和衛(wèi)生條例。 4、有較好的業(yè)務(wù)指導和組織協(xié)調(diào)能力。 5、有較好的文字和語言表達能力，會外語的優(yōu)先。 6、熟練使用電腦等辦公自動化軟件。

崗位職責 1?負責監(jiān)督服務(wù)和外觀的水療與健身及健康范疇 2 為水療日常運營做好督導 3 根據(jù)日常運營協(xié)助更新SOP 任職要求 1 熟悉美容或相關(guān)產(chǎn)業(yè)業(yè)務(wù)，運營流程 2 良好的團隊管理及溝通能力

崗位職責 1 通過使用 (LQE's)和酒店的宗旨及標準來支持酒店的理念和文化，每天確?？腿藵M意并實現(xiàn)我們的使命。 2 負責監(jiān)督服務(wù)和外觀的水療與健身及健康范疇 3?為水療日常運營做好督導 4?根據(jù)日常運營協(xié)助更新SOP 任職要求 1 熟悉美容或相關(guān)產(chǎn)業(yè)業(yè)務(wù)，運營流程 2 良好的團隊管理及溝通能力

崗位職責 1.在經(jīng)理帶領(lǐng)下，負責SPA部的日常經(jīng)營管理工作，對各項經(jīng)營管理指標負責 2.審定SPA部的市場營銷方案，不斷開拓市場 3.提高SPA部的管理水平、服務(wù)質(zhì)量 崗位要求 1.良好的英文書寫和表達能力 2.具有良好的協(xié)調(diào)溝通

【崗位職責】 1、全面負責溫泉部的經(jīng)營管理； 2、建立健全溫泉的組織管理體系，使之合理化、精簡化、高效化； 3、指導培訓工作，培養(yǎng)人才，提高服務(wù)質(zhì)量和員工素質(zhì)； 4、參與制定溫泉資源戰(zhàn)略規(guī)劃，為重大溫泉決策提供建議和信息支持； 5、負責溫泉事業(yè)部各種職系人員發(fā)展體系的建立，做好人員發(fā)展的日常管理工作。 【崗位要求】 1、旅游管理或相關(guān)專業(yè)大專以上學歷； 2、3-5年溫泉旅游景區(qū)管理相關(guān)工作經(jīng)驗； 3、受過現(xiàn)代溫泉旅游管理技術(shù)和管理能力開發(fā)等方面的培訓。

崗位職責： 1.?負責競爭市場調(diào)研和客人需求分析，并根據(jù)康樂康體市場趨向和酒店的戰(zhàn)略規(guī)劃，協(xié)助經(jīng)理制定康體中心總體銷售戰(zhàn)略和銷售計劃。 2.?制定部門宣傳推廣活動計劃，提高會員卡的銷售量，開拓客戶市場。 3.?建立并維護會員關(guān)系、迅速反饋客人意見及建議、迅速處理客人投訴。 4.?聽取、收集客人的意見，并及時向上級匯報、反饋。 5.?征求賓客意見，及時處理賓客投訴。 6.?監(jiān)督、指導救生員、領(lǐng)班、服務(wù)員等落實工作情況。 7.?協(xié)助經(jīng)理制定各項安全防范制度，保障顧客、員工及部門的財產(chǎn)安全。 8.?協(xié)助經(jīng)理制定各項規(guī)章制度、服務(wù)標準、衛(wèi)生細則標準、崗位職責等。 9.?協(xié)助經(jīng)理對康體中心各崗位進行培訓與業(yè)務(wù)指導。 10.?協(xié)助經(jīng)理指導、管理、監(jiān)督員工的接待服務(wù)工作開展，不斷優(yōu)化工作質(zhì)量和服務(wù)態(tài)度。 11.?協(xié)助經(jīng)理與各部門聯(lián)系，保證各部門間的協(xié)調(diào)工作暢通。 12.?協(xié)助經(jīng)理對康樂部進行各種成本控制。 任職要求： 1.?專業(yè)培訓技巧； 2.?組織和時間管理技巧； 3.?電腦操作熟練； 4.?溝通技巧（書面/口頭）； 5.?以賓客為中心的服務(wù)意識； 6. 有4-5年相關(guān)管理經(jīng)驗。 7.?熟練使用Office辦公軟件； 8.?熟練為客人提供各類服務(wù)需求； 9.?責任感強、執(zhí)行力強； 10. 市場反應(yīng)能力強。

1、使用品牌或酒店特定流程積極傾聽并積極回應(yīng)客人的問題、疑慮和要求，以解決問題、取悅并建立信任。 2、鼓勵和激勵員工發(fā)揮最佳水平，對任務(wù)和分配負責，做出決定并就可能的改進提供意見。 3、協(xié)助管理層建立目標、績效期望、時間表和輪班或部門運營的時間表和截止日期，并確保他們得到理解。 4、在客人抵達時提供一般的水療指導，例如更衣室、休息區(qū)和招待站的位置和使用情況。 5、推廣和銷售水療服務(wù)，展示、推廣和銷售水療零售產(chǎn)品。 6、對新員工進行水療服務(wù)的公司程序培訓。

【崗位職責】 1、對所有的理療項目和服務(wù)做到高度專業(yè)的水準。 2、在表格、文件夾和柜子里更新所有的美容評估卡、優(yōu)待券、美容項目，累記所有美容產(chǎn)品。 3、協(xié)助接待自己工作區(qū)域內(nèi)的所有賓客。 4、在理療房里要細心的照顧好賓客，提供滿意的服務(wù)。 5、處理有關(guān)賓客理療的注意事宜。 6、確保所有的理療項目都按照酒店的標準執(zhí)行。 7、更新水療的美容、按摩技術(shù)和產(chǎn)品知識。 8、確保所有的護理間要基礎(chǔ)于健康、安全和衛(wèi)生標準來打掃干凈和維護。 【崗位要求】 1、儀表大方，熟悉美容產(chǎn)品和手法； 2、持有美容師證書者、有美容院及大型會所工作經(jīng)驗者優(yōu)先考慮； 3、良好的語言表達能力，善于溝通，服務(wù)意識強，工作耐心細致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團隊協(xié)作能力強。

【崗位職責】 1、提供全面的教練服務(wù)，場內(nèi)常規(guī)技術(shù)輔導及健身器械使用指導。 2、為客戶科學制訂體能營養(yǎng)訓練計劃。 3、負責訓練、指導工作及客戶服務(wù)工作。 4、指導客戶正確的鍛煉，做好客戶的健身記錄，保證客戶絕對安全。 5、推廣并銷售與健身有關(guān)的系列產(chǎn)品。 【崗位要求】 1、中專學歷，有相同崗位工作經(jīng)驗1年以上。 2、熱愛健身運動，具有一定健身基礎(chǔ)理論知識。 3、工作勤奮，肯吃苦，具有團隊合作精神。 4、具備與客戶有效溝通的能力，具有服務(wù)意識，為人正直、誠實、敬業(yè)。 5、具有良好的工作習慣、較高的職業(yè)素養(yǎng)與道德。

- 健身中心會員接待 - 迎送來訪的會員 - 會員登記 - 健身中心物品使用登記