Mandarin Oriental Pudong, Shanghai is looking Spa Concierge?Agent to join our SPA team.
Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.?
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.
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About the job
Based at the Mandarin Oriental Pudong, Shanghai within the SPA Department, The Spa Concierge?Agent reports to the Director of Spa.
As Spa Concierge?Agent you will be?responsible?for the following duties:
The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. Spa concierge reports to Spa Operation Supervisor.
As Spa Concierge?Agent we?expect?from you:?
University or post-graduate diploma is required ? ? ?? ?
Must be willing to work a flexible schedule in order to accomplish allmajor responsibilities and tasks.? ?
Must be self-motivated
Must be flexible and able to work efficiently under pressure.
Must work in a safe, prudent and organized manner
Must have mathematical skills, technical aptitude and spa knowledge
Must have a commitment to follow all local and corporate policies andprocedures as they relate to the Spa and hotel.
Must have knowledge of current spa trends in the industry
Must have knowledge of holistic concepts that relate to the well-beingof all guests in a spa environment
Must be open to learning about treatments and concepts that derive fromother cultures
To set a standard at all times in professionalism, appearance andattitude as expected of all spa colleagues.
To be adaptable and accountable for all actions
Consistently strive for a higher level of achievement both personallyand professionally
Must takes into account levels of service, buying styles, ages anddemographics of guests. The ability to up sell services, recommends products,and assures client satisfaction
Must be willing to be proactive, take initiative and be held accountablewhen dealing with guests.
Ourcommitment to you
Learning& Development. Your success is our success. We craft unique learning anddevelopment programmes for various stages in your career so that you grow,continuously.
MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractiverates on rooms for you and your loved ones.
Heath &Colleague Wellness. Finding the right work-life balance is important. Yourwellbeing matters to us. A variety of health benefits and wellness programmesare offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).
Competitivesalary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independentwashing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus.
Deliciouswork buffet meals &various team building activities.
Support theinternal talent transfer plan of the group worldwide.
We’re Fans.Are you?
上海浦東文華東方酒店正在尋找水療禮賓員加入我們的水療中心團(tuán)隊。
您是精雕細(xì)琢的大師嗎？您想在一個共同榮耀的團(tuán)隊中茁壯成長，在盡心盡責(zé)的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。
文華東方作為一家屢獲殊榮的酒店集團(tuán)，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發(fā)渠道。集團(tuán)因打造一些全球最受歡迎的酒店、提供受亞洲傳統(tǒng)啟發(fā)的傳奇服務(wù)，同時代表最前沿的奢華體驗，而受到越來越多的認(rèn)可。
上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區(qū)中心，將時尚風(fēng)范、舒適和服務(wù)完美集于一身。我們對酒店的創(chuàng)意餐廳、寧靜的水療中心和現(xiàn)代設(shè)計倍感自豪。
關(guān)于工作
工作地點位于上海浦東文華東方酒店，在水療中心，水療禮賓員向水療總監(jiān)匯報。
作為水療禮賓員，您將負(fù)責(zé)以下職責(zé)：
工作負(fù)責(zé)但不僅局限于水療項目的預(yù)定工作、專業(yè)地向客人介紹和解釋治療服務(wù)、POS銷售包括零售和到達(dá)和送行服務(wù)。
作為水療禮賓員，我們對您的期望：
大專或大學(xué)畢業(yè)?
? ? ? ??
必須愿意接受靈活的工作時間，以便于完成工作任務(wù)
必須靈活，可以在壓力下高效率地工作
必須要有安全，嚴(yán)謹(jǐn)，有組織的工作態(tài)度
必須有良好的數(shù)學(xué)思維，技術(shù)能力，及Spa知識
必須遵守Spa和酒店的所有政策，制度
要了解當(dāng)今Spa行業(yè)的趨勢
必須有良好的人際關(guān)系和溝通技巧
必須有為客人健康著想的整全的觀念
必須愿意學(xué)習(xí)理療知識及其他文化中Spa的觀念
永遠(yuǎn)保持專業(yè)態(tài)度，及良好形象
適應(yīng)性強(qiáng)，對自己的行為負(fù)責(zé)
對自己和職業(yè)上的發(fā)展保持高要求
要根據(jù)客人的購買方式，年齡和人數(shù)，來提供不同層次的客人服務(wù)。有能力做好銷售服務(wù)，推薦產(chǎn)品，保證令客戶滿意
以積極主動的態(tài)度來工作，當(dāng)與客人協(xié)調(diào)時要承擔(dān)自己的責(zé)任
我們對您的承諾
學(xué)習(xí)與發(fā)展。您的成功就是我們的成功。我們?yōu)槟殬I(yè)生涯的各個階段制定獨特的學(xué)習(xí)和發(fā)展計劃，讓您不斷成長。
MOstay（同事住宿福利）。當(dāng)您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優(yōu)惠房價。
健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們?yōu)槿蛩型绿峁└鞣N健康福利和健康計劃（工作6個月后可享有補(bǔ)充商業(yè)醫(yī)療保險）。
有競爭力的薪酬和福利待遇，提供優(yōu)越的四人間宿舍，擁有獨立衛(wèi)浴，獨立洗衣機(jī)和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。
豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。
支持集團(tuán)全球范圍內(nèi)的人才內(nèi)部調(diào)轉(zhuǎn)計劃。
我們是粉絲。您呢？
