Job Purpose:
工作目的
As a Spa Supervisor, he/she needs to cover spa daily operation and handle guest complaint, and support spa manager to manage line colleague and ensure smooth spa operation. Train spa receptionist and therapist. Keep daily communication with all Spa employees regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other necessary tools. He/she will be involved in and responsible for the training of all new Spa colleagues according to the requirements of the Spa and HR。
作為水療中心主管，需要能夠掌控水療每日的運營，同時處理客人的投訴問題，并且協(xié)助水療經(jīng)理管理水療中心員工，確保水療順利運營，培訓前臺員工和理療師，通過每日簡報、傳遞日志、備忘錄或其他必要的方式，與所有水療中心員工就每日/即將發(fā)生的活動進行日常溝通。根據(jù)水療中心和人力資源部的要求，參與并負責培訓所有水療中心員工。
KEY RESULT AREAS
主要工作職責
1. Daily communication to all Spa Colleagues regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary.
通過每日簡報、傳遞日志、備忘錄或其他必要的方式，與所有水療中心員工就每日/即將發(fā)生的活動進行日常溝通。
2.? Will be involved in and responsible for the training of all new Spa Colleagues according to the requirements of the Spa and HR
根據(jù)Spa和人力資源的要求，參與并負責培訓所有新的Spa前臺。
3. Updating the Spa Colleagues Training Manual, procedures and new hire testing on a quarterly basis to reflect updates in procedures and tasks.
每季度更新水療員工的培訓大綱，流程和新員工測試，以更新流程和任務
4. Continual re-training of Spa Colleagues in areas that become apparent by creating action plans to correct mistakes.
對水療中心員工進行持續(xù)的再培訓，制定行動計劃，糾正員工的錯誤
5. Monitoring Spa Colleagues performance and assisting with information gathering for performance reviews.
監(jiān)控水療員工的表現(xiàn)，并協(xié)助收集信息進行績效評估
6. Implementing new procedures for Spa Colleagues in order to improve productivity and service delivery.
為水療中心員工指定新的工作程序，以提高生產(chǎn)力和服務效率
7. Assisting in recording Spa Colleagues?infractions (tardiness, absence, insubordination, job performance issues etc.)? and passing that information to Spa Management for corrective action with employees.
協(xié)助記錄水療員工的違規(guī)行為(遲到、缺勤、不服從、工作表現(xiàn)問題等)，并將這些信息傳達給水療中心管理層，以便與員工一起采取糾正措施。
8. Implementing up-sell incentives for Spa Colleagues to increase Spa revenues
對水療員工實施追加銷售激勵，以增加Spa收入。
9. Proactively working with the Lead Therapist and Lead Aesthetician to ensure sufficient staffing levels to meet business demands, smooth running of the operation and maintain an open line of communication between the therapist team and the Receptionist.
積極與理療師團隊保持合作，確保有足夠人手應付業(yè)務需要，確保運作順暢，并與理療師團隊及接待人員保持暢通的溝通。
10. Proactively monitoring the reservations, and educating Colleagues.
?積極監(jiān)察水療預訂，并指導水療接待員。
PERSONAL SPECIFICATION
個人能力描述
·? ? Having at least two years working experience in Luxury hotel SPA
在奢華酒店水療中心至少兩年的工作經(jīng)驗
·? ? This position requires candidates could communicate with guests in English.
這一職位要求候選人可以用英文與客人基本溝通。
·? ? Superior communication skills
資深的溝通技能
·? ? Be interested in and understand Spa environment, concept and service.
熱愛和了解水療行業(yè)，水療理念和服務
