Primary Responsibilities主要職責 1.Actively provide guests with information about the event. 積極提供給客人關(guān)于活動的信息。 2.Help hotel guests or teams to book recreational activities. 幫助酒店客人或團隊預訂康樂部的各項活動。 3.Ensure the safety control of all links of the activity. 保證活動的各個環(huán)節(jié)的安全控制。 4.To ensure proper records are maintained for all activity reservations. 確保所有活動預訂都有記錄在冊。 5.Development and adherence of Standard Operating Procedures Manual. 開展及貫徹標準運作程序指南。 6.Leads the activity team to personalize the guest service experience 帶領(lǐng)活動團隊為客人提供個性化的服務體驗。 7.Collects guests’ preferences and submit to Front Office, and ensure the needs and preferences will be met during current stay and future stays. 收集客人喜好并通知前廳部記錄留檔，并確保這些需求和喜好在客人本次及將來入住時會被一直滿足。 8.Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. 系統(tǒng)化賓客認知流程以確保對賓客尤其是對?？偷恼J知度，同時保證貴賓得到特殊關(guān)注。 9.Liaison between recreation departments and rest of hotel effective for guest experience. 在康樂部與酒店其他部門之間有效的溝通來提高賓客體驗。 Knowledge and Experience知識與經(jīng)驗 1.Certificate or diploma in hospitality or related field 酒店或相關(guān)專業(yè)的證書或文憑 2.Minimum 2 years in position, minimum 1 year as Supervisor 至少2年相關(guān)工作經(jīng)驗，1年以上主管工作 3.Supervisory experience in similar level of hotel 同級別酒店的組織活動管理經(jīng)驗 4.Have rich entertainment and reception knowledge. 具備豐富的娛樂活動及接待的工作知識