Duties and Responsibilities工作職責(zé)
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Sign in for attendance in full
uniform, uniform must be cleaned and presentable.
身著全套制服簽到，制服應(yīng)干凈整潔。
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Assist to supervisor and
supervise the department operation.
協(xié)助主管并監(jiān)督日常工作。
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Supervise and delegate duties
to all staff within the job scope and to prepare their work schedules.
準(zhǔn)備員工工作計劃，在職責(zé)范圍內(nèi)管理并委派工作給員工。
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Handle all complaints and
requests immediately and tactfully. Make sure the guests are satisfied with the
service before they leave the hotel. Request assistance from supervisor if
complaints and requests cannot be handled.
迅速巧妙地處理客人的投訴和要求，確保客人離開酒店前對酒店提供的服務(wù)感到滿意，如果無法妥善處理客人的投訴和要求應(yīng)請求主管的幫助。
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Should be alert and attendant
while guest are swimming. Should not live the guest in any case alone.
客人游泳時提防并注意客人的安全，任何情況下不能把客人單獨留在游泳池。
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Should inform immediately to
management in case of any incident occur around swimming pool.
泳池范圍內(nèi)發(fā)生任何突發(fā)事件要立即通知管理層。
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Make sure that guest should be
saved if he/she is drowning or face any trouble.
在客人遇到麻煩時確保他/她的安全。
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Should be able to provide first
aid to guest . Should call for emergency help immediately.
給客人提供急救服務(wù)并立即撥打緊急救助電話。
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Conduct daily inspections of
swimming pool.
每日檢查游泳池。
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Make sure that swimming pool are
hygienically cleaned.
確保對游泳池進行消毒清潔。
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Maintain a daily logbook where
it should record all necessary follow-ups for the next shift. Note in logbook
all complaints unusual activities and attitude of the Leisure Club staffs for
the information of recreation manager / supervisor.
保管每日信息本并記錄下一班應(yīng)跟辦的事項，客人投訴，不尋常的行為，以供康樂經(jīng)理/康樂主管參考。
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Report all maintenance to the
Engineering Dept. and check maintenance work to be done or not.
向工程部匯報所有維修問題并檢查維修是否已經(jīng)完成。
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Control consumption of Guest
supplies/amenities and sees to the adequate stocking of cleaning supplies.
控制客用品消耗，檢查清潔用品是否有足夠存量。
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Must be thoroughly familiar
with the duties of every employee in his area.
必須非常熟悉每個員工所負(fù)責(zé)區(qū)域的工作職責(zé)。
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Report any malfunctioning of
equipment to Superior.
向上級報告所有機器設(shè)備故障。
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Perform common duties and other
duties as assigned by Management.
執(zhí)行其它由管理層分派的工作。
