JOB OVERVIEW 職位概述 ?Attends to all guests needs within Health Club facility. ?滿足健身俱樂部內(nèi)客人的一切需求。 DUTIES AND RESPONSIBILITIES 工作職責 ?Provide prompt, efficient and courteous services to guests, members and visitors ?向客人、會員和來訪者提供及時、高效和禮貌的服務(wù)。 ?Maintain Health Club facilities according to set standards of order and cleanliness ?按照既定次序和清潔標準來維護健身俱樂部設(shè)施。 ?Report repairs and maintenance problems to supervisor ?向主管匯報維修和保養(yǎng)問題。 ?Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information ?熟悉酒店的設(shè)施、活動、設(shè)備、服務(wù)和其它相關(guān)情況，以便向客人提供準確信息。 ?Be knowledgeable about all hotel facilities in order to promote and sell them to guests ?熟知酒店所有設(shè)施，以便向客人進行推銷。 ?Ensure guests amenities, towels, linen and other guests needs have ample supply ?確保充分供應(yīng)客人的用品、毛巾、布草等。 ?Follow hotel procedures in relation to pool towel issue and retrieval ?遵守酒店關(guān)于泳池毛巾的發(fā)放和回收的工作程序。 ?Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service ?與關(guān)聯(lián)部門，如洗衣房、客房部和工程部進行溝通，以向客人提供上乘服務(wù)。 ?Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders ?為客人、會員和已登記的兒童開展活動與服務(wù)，對其做相關(guān)說明并提醒其注意安全。 ?Abide by rules and regulations and policies and procedures of hotel ?遵守酒店的各項規(guī)章制度、政策和工作程序。 ? Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained  ?對游泳池進行定期視察，以確保其達到清潔標準。 ?Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure   ?就游泳池、Spa和體育館的使用向客人和來訪者正確收費，并按照工作程序?qū)①M用計入房間帳單。 ?Attend scheduled training  ?參加排定的培訓(xùn)活動。 ?Participate actively in employee activities ?積極參加員工活動。 ?Adhere to specified hygiene and personal appearance standards ?遵守規(guī)定的衛(wèi)生和個人儀容標準。 ?Participate in activities concerning protection of environment ?參加與環(huán)保相關(guān)的活動 。 ?Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use ?確保只允許符合資格的人員使用相關(guān)設(shè)施，如住店客人、會員和交付入場費的客人。 Required Skills – 技能要求  ?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ?擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ?Able to read and write English ?能夠讀寫英語